100% Quality Guaranteed.
Due to the perishable nature of fresh items, any complaints regarding quality must be made within 24 hours of delivery. We will immediately replace the defective item or issue a full refund to your wallet/payment method. No questions asked.
For non-perishable packaged items, you can request a return within 3 days of delivery. The item must be unused, sealed, and in its original packaging. Opened packages cannot be returned unless the product is expired or damaged inside.
To initiate a return or refund, simply reach out to our WhatsApp support at 03115670471 with your Order ID and a picture of the item. Our rider will collect the item during your next delivery or a dedicated trip.